Shine By Shana

Returns

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help. ~Refunds~ Returns are accepted within 15 days of delivery for a full refund. Items must be unused, in original condition, and returned in original packaging. ~Exchanges~ Exchanges are available within 30 days of delivery for eligible items. ~Custom & Personalized Items~ Because custom memory frames and personalized pieces are specially made, they are final sale and not eligible for return or exchange unless damaged or defective upon arrival. ~Damaged Items~ If your item arrives damaged, please contact us within 3 days of delivery with photos so we can make it right. ~How to Start a Return or Exchange~ To request a return or exchange, please contact us at: shinebyshana@gmail.com Customers are responsible for return shipping unless the item arrives damaged or incorrect.